Information for Travelers
General Information
American Citizen Services is open Monday through Friday between the hours of 9:00 a.m. to 12:00 p.m. and 1:30 p.m. to 4:00 p.m., except for Indian and American holidays, to provide emergency and non-emergency assistance to U.S. citizens. All services are on a walk-in basis – no appointment is required. Our busiest days are Mondays, and the day following a holiday. To receive the fastest service, we recommend that you avoid these peak periods.
Please enter the U.S. Consulate at the main gate on Cathedral Road. You must present your valid passport or other form of government-issued photo identification to gain access to American Citizen Services.
Payment for services may be made in cash in either U.S. dollars or Indian rupees or by credit/debit card or by rupee demand draft made payable to the U.S. Consulate, Chennai. The following credit/debit cards are accepted: Visa, MasterCard, American Express, Novus/Discover, Diners, and "logoed" debit (purchasing) cards displaying the Visa or MasterCard logo.
The Consulate does not accept payment by personal check or traveler's check.
American Citizen Services cannot provide direct assistance to non-U.S. citizens, such as “green card” holders, nor can we assist in matters concerning Indian visas.
American Citizen Services is unable to answer visa questions. If you require information about immigrant visas, including how to apply to replace an alien registration card, or green card, or about non-immigrant visas, please press refer to the Visa Services section on this webpage.
American Citizen Services Contact Information
Telephone: 2857-4000
Fax: 2857-4443
E-mail Address
You may also contact American Citizen Services in writing at ChennaiCS@state.gov
When writing, please provide your full name, address and contact information.
Mailing Address
If writing to American Citizen Services, please address your envelope as follows
ACS
220 Anna Salai (also known as Mount Road)
Chennai 600 006 **Revision of the Schedule of Fees for Consular Services
Effective Wednesday, March 12, 2008 the United States consular sections in India will adjust the exchange rate used for consular transactions from Rs. 40 to Rs. 42 to the dollar. Please note that the exchange rate is subject to future change.
For additional information on services for Americans traveling abroad, click here
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