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U.S. Citizen Services

Earthquake in Nepal

We express our deepest condolences to all affected by the April 25 earthquake in Nepal.  The United States is working closely with our Mission in Nepal, as well as the governments of India and Nepal to provide assistance and support.  We stand with all those impacted and the entire region during this difficult time.  Below is information on inquiries about U.S. citizens in Nepal and U.S. government assistance in the response and relief efforts. We will continue to provide updates on the situation in Nepal and our assistance on U.S. Embassy New Delhi's website, and our twitter feed.  
Richard Verma, U.S. Ambassador to India

The U.S. Embassy in Kathmandu is located in the Maharajgunj neighborhood of Kathmandu. U.S. citizens in Nepal who need assistance can contact the U.S. Embassy by e-mail at or by phone at +977 423 4100.

You may inform the Department of State of U.S. citizens located in Nepal by visiting this site, selecting "2015 Nepal Earthquake," and providing as much information as possible.

You can also contact 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from overseas), and if you have additional questions or concerns.

A hotline telephone and e-mail address have been established for inquiries from the United States:  1888-407-4747  For inquiries from people in Nepal, we are encouraging calls directly to the Embassy at (+977 1) 423 4068, 423 4120, 423 4494, 423 4269, 423 4340, 423 4542, or 423 4144.

Statement by Secretary of State John Kerry 
State Department Blog Post 
State Department Special Travel Advisory 
USAID Nepal Fact Sheet
USAID Statement on Nepal Earthquake


How you can help


The most effective way people can assist relief efforts is by making cash contributions to humanitarian organizations that are conducting relief operations. A list of humanitarian organizations that are accepting cash donations for disaster responses around the world can be found at

USAID encourages cash donations because they allow aid professionals to procure the exact items needed (often in the affected region); reduce the burden on scarce resources (such as transportation routes, staff time, and warehouse space); can be transferred very quickly and without transportation costs; support the economy of the disaster-stricken region; and ensure culturally, dietary, and environmentally appropriate assistance.

More information can be found at:
• The Center for International Disaster Information: or +1.202.821.1999.
• Information on relief activities of the humanitarian community can be found at

U.S. Citizen Services

Welcome to the American Citizen Services Unit at the U.S. Consulate in Chennai. Please click here to make an appointment for passport, Consular Report of Birth Abroad, and document and notarial services. If you arrive at the consulate for a non-emergency service, you will be asked to return after securing an appointment. Thank you for your cooperation with this policy, which will ensure that services are offered in a more efficient manner, with shorter wait times. 

The Consulate General in Chennai provides consular services for the states of Tamil Nadu, Karnataka, Kerala, and the Union Territories of Andaman and Nicobar Islands, Pondicherry and Lakshwadeep Islands. The Embassy and other three consulates serve the following districts:

New Delhi
The U.S. Embassy, New Delhi serves American citizens in the Indian states of Delhi, Jammu and Kashmir, Punjab, Haryana, Himachal Pradesh, Rajasthan, Uttar Pradesh and UttaraKhand, and the country of Bhutan.

The Consulate General in Hyderabad provides consular services for the state of Andhra Pradesh and Orissa.

The Consulate General in Kolkata provides consular services for the states of West Bengal, Jharkhand, Nagaland, Mizoram, Manipur, Meghalaya, Arunachal Pradesh, Sikkim, Tripura, Bihar and Assam.

The Consulate General in Mumbai provides consular services for the states of Maharashtra, Chhattisgarh, Goa, Madhya Pradesh, Gujarat, and the Union Territories of Daman and Diu, and Dadra and Nagar Haveli.

Bengaluru is a served by the Consulate General in Chennai, but also has its own virtual consulate. Please check the website for information and outreach events.

Note: The consular section will be closed to the public on the last Wednesday of every month. In case of American citizen emergency, please check here: 

Emergency Resources

Travel and Security Information

Passports and Document Services

You must make an appointment online here for all passport and notary services. 

Other Consular Services

U.S. Visa Inquiries

American Citizen Services units are unable to assist with information regarding visas to the United States. For visa information, please visit the visa page or send an inquiry to Please visit the for questions about visa appointments. 

Information on services provided by the U.S. Citizenship & Immigration Services in India is available here.  You can email inquiries to

What We Can't Do
We would always like to help, but there are many frequently requested services that we are unable to perform, including: 

  • Provide information regarding U.S. visas or immigration benefits
  • Assist with travel, employment or real estate
  • Locate lost property
  • Pay personal debts for U.S. citizens
  • Authorize or pay for medical treatment
  • Prepare tax returns or translations
  • Issue or authenticate U.S. birth/marriage/death certificates
  • Issue U.S. police records
  • Provide security or law enforcement services (including fingerprinting) Renew or replace driver's licenses
  • Collect or forward mail/packages
  • Cash checks
  • Provide legal advice or intervene in judicial cases
  • Locate or provide information on U.S. citizens
  • Assist with Indian or U.S. residency or immigration issues, including Green Cards or acquisition of U.S. citizenship
  • Provide information on schools or businesses in the U.S. or India



  • U.S. Consulate General Chennai’s American Citizens Services (ACS) unit does not currently plan on offering passport services in Bengaluru during the month of May and June.


We are once again able to process credit card payments and respond to e-mails. Thank you for your patience.


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