U.S. Citizen Services
Earthquake in Nepal
We express our deepest condolences to all affected by the April 25 earthquake in Nepal. The United States is working closely with our Mission in Nepal, as well as the governments of India and Nepal to provide assistance and support. We stand with all those impacted and the entire region during this difficult time. Below is information on inquiries about U.S. citizens in Nepal and U.S. government assistance in the response and relief efforts. We will continue to provide updates on the situation in Nepal and our assistance on U.S. Embassy New Delhi's website, and our twitter feed.
Richard Verma, U.S. Ambassador to India
The U.S. Embassy in Kathmandu is located in the Maharajgunj neighborhood of Kathmandu. U.S. citizens in Nepal who need assistance can contact the U.S. Embassy by e-mail at ConsKTM@state.gov or by phone at +977 423 4100.
You may inform the Department of State of U.S. citizens located in Nepal by visiting this site, selecting "2015 Nepal Earthquake," and providing as much information as possible.
You can also contact 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from overseas), and NepalEmergencyUSC@state.gov if you have additional questions or concerns.
A hotline telephone and e-mail address have been established for inquiries from the United States: 1888-407-4747 firstname.lastname@example.org. For inquiries from people in Nepal, we are encouraging calls directly to the Embassy at (+977 1) 423 4068, 423 4120, 423 4494, 423 4269, 423 4340, 423 4542, or 423 4144.
How you can help
PUBLIC DONATION INFORMATION
The most effective way people can assist relief efforts is by making cash contributions to humanitarian organizations that are conducting relief operations. A list of humanitarian organizations that are accepting cash donations for disaster responses around the world can be found athttp://www.interaction.org/.
USAID encourages cash donations because they allow aid professionals to procure the exact items needed (often in the affected region); reduce the burden on scarce resources (such as transportation routes, staff time, and warehouse space); can be transferred very quickly and without transportation costs; support the economy of the disaster-stricken region; and ensure culturally, dietary, and environmentally appropriate assistance.
More information can be found at:
• The Center for International Disaster Information: http://www.cidi.org/ or +1.202.821.1999.
• Information on relief activities of the humanitarian community can be found at http://www.reliefweb.int/.
U.S. Citizen Services
Welcome to the American Citizen Services Unit at the U.S. Consulate in Chennai. Please click here to make an appointment for passport, Consular Report of Birth Abroad, and document and notarial services. If you arrive at the consulate for a non-emergency service, you will be asked to return after securing an appointment. Thank you for your cooperation with this policy, which will ensure that services are offered in a more efficient manner, with shorter wait times.
The Consulate General in Chennai provides consular services for the states of Tamil Nadu, Karnataka, Kerala, and the Union Territories of Andaman and Nicobar Islands, Pondicherry and Lakshwadeep Islands. The Embassy and other three consulates serve the following districts:
The U.S. Embassy, New Delhi serves American citizens in the Indian states of Delhi, Jammu and Kashmir, Punjab, Haryana, Himachal Pradesh, Rajasthan, Uttar Pradesh and UttaraKhand, and the country of Bhutan.
The Consulate General in Hyderabad provides consular services for the state of Andhra Pradesh and Orissa.
The Consulate General in Kolkata provides consular services for the states of West Bengal, Jharkhand, Nagaland, Mizoram, Manipur, Meghalaya, Arunachal Pradesh, Sikkim, Tripura, Bihar and Assam.
The Consulate General in Mumbai provides consular services for the states of Maharashtra, Chhattisgarh, Goa, Madhya Pradesh, Gujarat, and the Union Territories of Daman and Diu, and Dadra and Nagar Haveli.
Bengaluru is a served by the Consulate General in Chennai, but also has its own virtual consulate. Please check the website for information and outreach events.
Note: The consular section will be closed to the public on the last Wednesday of every month. In case of American citizen emergency, please check here: http://chennai.usconsulate.gov/emergency.html
- Emergency Contact for the U.S. Consulate, Chennai
- Medical Assistance (includes doctor/hospital list)
- Death of an American Citizen
- Welfare of an American Citizen
- Victims of Crime
- Lost or Stolen Passport
- Financial Emergencies
Travel and Security Information
Passports and Document Services
You must make an appointment online here for all passport and notary services.
Other Consular Services
U.S. Visa Inquiries
American Citizen Services units are unable to assist with information regarding visas to the United States. For visa information, please visit the visa page or send an inquiry to email@example.com Please visit the http://www.ustraveldocs.com/in for questions about visa appointments.
What We Can't Do
We would always like to help, but there are many frequently requested services that we are unable to perform, including:
Provide information regarding U.S. visas or immigration benefits
Assist with travel, employment or real estate
Locate lost property
Pay personal debts for U.S. citizens
Authorize or pay for medical treatment
Prepare tax returns or translations
Issue or authenticate U.S. birth/marriage/death certificates
Issue U.S. police records
Provide security or law enforcement services (including fingerprinting) Renew or replace driver's licenses
Collect or forward mail/packages
Provide legal advice or intervene in judicial cases
Locate or provide information on U.S. citizens
Assist with Indian or U.S. residency or immigration issues, including Green Cards or acquisition of U.S. citizenship
Provide information on schools or businesses in the U.S. or India
BENGALURU PASSPORT SERVICES
U.S. Consulate General Chennai’s American Citizens Services (ACS) unit does not currently plan on offering passport services in Bengaluru during the month of May and June.
We are once again able to process credit card payments and respond to e-mails. Thank you for your patience.