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Information for Travelers

Security Awareness December 23, 2013

In light of recent events, US citizens should be mindful of their personal security.  The U.S. Mission to India reminds citizens of our standing travel guidance, and reiterates that spontaneous and planned demonstrations take place in India from time to time in response to world events or local developments. Even demonstrations intended to be peaceful can turn violent. Please avoid the areas where demonstrations are occurring and exercise caution if within the vicinity of any large gatherings. Please stay current with media coverage of local events, be aware of your surroundings, and practice personal security awareness at all times.

 U.S. citizens traveling and residing abroad should enroll in the Smart Travelers Enrollment Program (STEP).  U.S. citizens without internet access may enroll directly at the U.S. Embassy or Consulate at their destination.  By enrolling, U.S. citizens make it easier for the Embassy or Consulate to contact them in case of emergency.

 Updated information on travel and security may be obtained from the Department of State by calling 1-888-407-4747 toll-free in the United States and Canada or, for callers outside the United States and Canada, a regular toll line at 1-202-501-4444.  For further information please consult the Worldwide Caution and other consular information, including Country Specific Information, for specific countries.  These products and the latest international travel information for U.S. citizens are available on the Bureau of Consular Affairs website.  Follow us on Twitter and the Bureau of Consular Affairs on Facebook as well.  You can also download our free Smart Traveler iPhone app to have travel information at your fingertips.

·   The U.S. Embassy in New Delhi is located at Shanti Path, Chanakya Puri 110021; telephone +91-11-2419-8000; fax +91-11-2419-8587.  For after-hours emergencies, please call the 24-hour operator at (+91-11) 2418-8000 and as for American Citizen Services.

·   The U.S. Consulate General in Mumbai (Bombay) is located at C-49, G-Block, Bandra Kurla Complex, Bandra East, Mumbai 400051; telephone +91-22-2672-4000.  For after-hours emergencies please call the 24-hour operator at +91-22-2672-4000 and ask for American Citizen Services.  If you are calling from within India, but outside Mumbai, first dial 022.

·   The U.S. Consulate General in Chennai (Madras) is at 220 Anna Salai, Gemini Circle, 6000006; telephone +91-44-2857-4000; fax +91-44-2811-2027.  For after-hours emergencies please call the 24-hour operator at +91-44-2857-4000 and ask for American Citizen Services.  If you are calling from within India, but outside Chennai, first dial 044.

·   The U.S. Consualte General in Kolkata (Calcutta) is at 5/1 Ho Chi Minh Sarani, 700071; telephone +91-33-3984-2400; fax +91-33-2282-2335.  For after-hours emergencies, please call our primary hotline cell phone +91-99030-42956.  If unable to reach the cell phone, please call +91-33-3984-2400 and dial "0" and ask for the Duty Officer.

·   The U.S. Consulate General in Hyderabad is at Paigah Palace, 1-8-323, Chiran Fort Lane, Begumpet, Secunderabad 500003; telephone +91-40-4033-8300. For after-hours emergencies, please call the 24-hour operator at +91-40-4033-8300 and ask for American Citizen Services.  I you are calling from within India, but outside Hyderabad, first dial 040.


General Information

American Citizen Services is open Monday through Friday between the hours of 9:00 a.m. to 12:30 p.m. except for Indian and American holidays, to provide emergency and non-emergency assistance to U.S. citizens. Appointments should be made for all non-emergency services. < class="paragraph">Our busiest days are Mondays, and the day following a holiday. To receive the fastest service, we recommend that you avoid these peak periods. 

Please enter the U.S. Consulate at the main gate on Cathedral Road. You must present your valid passport or other form of government-issued photo identification to gain access to American Citizen Services.

Payment for services may be made in cash in either U.S. dollars or Indian rupees or by credit/debit card or by rupee demand draft made payable to the U.S. Consulate, Chennai. The following credit/debit cards are accepted: Visa, MasterCard, American Express, Novus/Discover, Diners, and "logoed" debit (purchasing) cards displaying the Visa or MasterCard logo.

The Consulate does not accept payment by personal check or traveler's check.

American Citizen Services cannot provide direct assistance to non-U.S. citizens, such as “green card” holders, nor can we assist in matters concerning Indian visas.

American Citizen Services is unable to answer visa questions. If you require information about immigrant visas, including how to apply to replace an alien registration card, or green card, or about non-immigrant visas, please press refer to the Visa Services section on this webpage.

American Citizen Services

Contact Information
Telephone: 2857-4000
Fax: 2857-4344

E-mail Address

You may also contact American Citizen Services in writing at

When writing, please provide your full name, address and contact information.

Mailing Address

If writing to American Citizen Services, please address your envelope as follows:

220 Anna Salai (also known as Mount Road)
Chennai 600 006